When you arrive at the airport, you can expect to meet your driver at the baggage claim area designated for your specific flight. They will be holding a sign with your name. Additionally, we will provide you with the driver's contact details so you can get in touch directly if needed. Our customer service is also available to assist you in locating your driver. If for any reason you can't locate your driver, please contact our 24/7 dispatch at +1-305-414-1111.

We monitor all flight statuses in real time for all airport pickups. If your flight is delayed, or arrives early, we adjust the pick-up time accordingly to ensure your driver is there when your flight lands. There is no need for you to contact us to inform about flight delays. However, if your flight is cancelled or you miss it, please contact our customer service as soon as possible to adjust your booking accordingly.

We place a high value on providing our clients with a stress-free travel experience. We understand that travel plans can sometimes be unpredictable, especially with domestic flights. To accommodate any delays, we provide a complimentary waiting time of 30 minutes for domestic pick-ups. This waiting time begins from the scheduled pick-up time. If you anticipate needing more time due to unforeseen circumstances, we recommend contacting our customer service or your driver directly as soon as possible. Additional waiting time beyond the initial 30 minutes may be subject to additional charges. We strive to be flexible and understanding, ensuring a smooth and stress-free experience for all our passengers.

We place a high value on providing our clients with a stress-free travel experience. Therefore, once your flight lands, we offer a generous complimentary waiting time of 60 minutes. This waiting time begins from the actual landing time of your flight, allowing you ample time to complete immigration, collect your luggage, and proceed to the designated meeting point. We understand that international travel can involve longer processing times, so we aim to be flexible and accommodating. In case you encounter unexpected delays, it's advisable to contact our customer service or your driver directly to inform them of the situation and provide an estimated arrival time. Additional waiting time beyond the initial 60 minutes may be subject to additional charges, but we always strive to ensure a smooth and convenient experience for our passengers. However, if you anticipate needing longer, please let us know in advance, and we can make arrangements.

You can expect to meet your driver in the arrivals area after you have cleared immigration and collected your luggage. Your driver well be holding a sign with your name. Additionally, we will provide you with the driver's contact details so you can get in touch directly if needed. Our customer service is also available to assist you in locating your driver. If for any reason you can't locate your driver, please contact our 24/7 dispatch at +1-305-414-1111.

Yes, we can make additional stops upon request, but these should be specified at the time of booking to ensure your trip is scheduled accurately.

We accept a variety of payment methods for your convenience. This includes all major credit cards such as Visa, MasterCard, and American Express. We also accept digital payments like Zelle, PayPal, Venmo, or Cash App. If you have an account with us, we also offer the option to directly bill the card on file for seamless transactions. Please note: we do not accept cash payments for pre-booked journeys to ensure secure and traceable transactions for both parties.

Yes, we do provide car seats for children of various ages and sizes in our vehicles. Whether you need a rear-facing infant car seat, a toddler seat, or a booster seat, we have you covered. Simply let us know the age and weight of your child when making your reservation, and we will ensure that the appropriate car seat is properly installed in the vehicle for your journey. Your child's safety is our top priority, and we strive to make your travel experience as convenient and secure as possible.

Yes, you can change or cancel your booking. However, we require at least a 24-hour notice prior to the scheduled pick-up time for cancellations. For changes, please contact us as soon as possible so we can accommodate your request.

We understand that plans can change, and we strive to accommodate those changes as best we can. If you need to cancel your booking, we require at least a 24-hour notice before your scheduled pick-up time to provide a full refund. Cancellations made within the 24-hour window prior to the scheduled pick-up time may be subject to a cancellation fee.